Terms & Policies

All our abayas are custom-made to order. We do not carry ready-made stock, and every piece is individually crafted after your order is placed.

Orders may be cancelled or modified within 24 hours of purchase.

After this period, production may have already begun, and we are unable to accept cancellations, changes, or refunds.

Orders are shipped within 20 working days, excluding weekends, UAE public holidays, and shipping time.

Once your order is completed and ready for dispatch, DHL will send your tracking number by email or SMS.

Estimated delivery after dispatch is 2–5 business days, depending on your destination.

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or public holidays.

International customers are responsible for any customs duties, taxes, import fees, or additional charges required by their destination country.

If customs fees are refused or unpaid, the shipment may be returned at the customer's expense. Shipping charges in both directions will be deducted from the customer, and once the package is received back in the UAE, UAE customs fees will also be deducted from the customer.

At Jowhara Boutique, every abaya is custom-made to order. For this reason, we do not accept returns or exchanges unless the item is defective, damaged, incorrect, or incomplete (missing items).

If there is a problem with your order, please contact us within 24 hours of delivery by emailing: [email protected]

Claims submitted after 24 hours may not be accepted.

Items that do not meet these conditions may not be accepted.

Customers are responsible for providing accurate shipping details, including their full address, phone number, and selected size.

Jowhara Boutique is not responsible for delays or delivery issues resulting from incorrect information provided by the customer.

Where applicable, approved refunds will be processed within 14 working days after the returned item has been received and inspected.

For order enquiries, returns, refunds, or complaints, please contact us by email: [email protected]

For all order updates, returns, refunds, or general enquiries, please contact us by email at: [email protected]

Please allow 2–3 working days for a response. During busy periods, Ramadan, Eid, or UAE public holidays, response times may be slightly longer.

To help us assist you as quickly as possible, please include your order number in all enquiries.